Complaints about UK B Corps
B Lab’s formal complaints process is used to identify possible instances of misconduct or misrepresentation by B Corps and is an essential complement to the review and verification process in maintaining the integrity and value of B Corp Certification. This process is managed by the Disclosure Review Committee within B Lab Global.
B Lab will investigate material, credible, and specific claims against a B Corp in one of the two following categories:
- Intentional misrepresentation of practices, policies, or outcomes claimed during a company’s certification process
- Breaches of the B Corp Community's core values as expressed in our Declaration of Interdependence
The complaints process is run by B Lab Global. B Lab UK directs complaints about UK B Corps to the global team and works closely with the organisation to monitor the status of complaints and investigations, and communicate developments.